About Us

Who are we?

Booking Protect is a global refund protection specialist, helping our partners to increase customer satisfaction while delivering an additional revenue stream.

Our award-winning team are friendly, professional and passionate about delivering exceptional service. We all know what it’s like to receive a bad experience, and our team go above and beyond to ensure customers always have a great time dealing with us. As an extension of your business, it’s important we reflect your brand and your service in the best possible light.

Booking Protect is an affiliate member of STAR, the Society of Ticket Agents & Retailers, and regularly travel the world meeting industry leaders and delivering speeches on the ticketing industry. We’re excited by the future of customer experience, and how ticketing will evolve.

As part of the Romero Group, we benefit from over 20 years of knowledge and experience. Some of the industry’s leading experts are part of Booking Protect’s team, and we’re proud to be part of one of the UK’s leading insurance brokerages. We hold the highly regarded and sought after ‘Chartered Broker Status’ which puts us in the top 3% of our peers.

Booking Protect is a member of an international broker alliance, enabling us to support customers anywhere in the world. Our product is also underwritten by a panel of ‘A’ rated insurers to give partners complete peace of mind when working with us. So it’s fair to say we know a thing or two about offering a great refund protection product, but we’re also ahead of the game when it comes to customer experience too.

Meet the team

Get to know just some of the friendly faces behind Booking Protect’s success!

Simon Mabb


Cat Spencer

Business Development Director

Alex Saare



Finance Director

Vikki Padfield

Office Manager

Cath Healy

Business Development Manager

Liam O'Sullivan

Development Executive

Leah Archer

Team Leader


Head of Business Development

Nick Tsui

Business Development Manager

Skye Warwicker

Refund Administrator

Jody Hudspith

Refund Administrator

Ashley Hocking


Jen Lewis

Refund Administrator


Head Of Wellbeing

Matt Dickerson

Creative Artworker

Dale Barfoot


Oliver Calvert

Head of Brand & Marketing

Keiran Fenwick

Social Media Manager

Patrick Sheerin


The team in action

Meet the Team: Cat Spencer

Cat is the director of Booking Protect so its unsurprising her interests revolved around in theatres, festivals and live music. Cat’s eclectic and varied catalogue

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