ABOUT US

We are a customer focused, technology driven refund specialist, helping our clients increase customer satisfaction while delivering a new revenue stream.

We operate worldwide and are trusted by clients of all sizes from small organisations to international brands. As members of an international broker alliance we can support our customer anywhere in the world.

Our market leading technology platform built by our in-house technology team gives us the flexibility to adjust to the needs of our partners whilst providing revenue maximising analysis.

As part of the Romero Group we benefit from over 20 years of knowledge and experience.  As one of the UK’s leading insurance brokerages we hold the highly regarded and sought after ‘Chartered Broker Status’ putting us in the Top 3% of our peers.

OUR PRODUCT IS UNDERWRITTEN BY A PANEL OF A RATED INSURERS TO GIVE YOU COMPLETE PEACE OF MIND.

We are a customer focused, technology driven refund specialist, helping our clients increase customer satisfaction while delivering a new revenue stream.

We operate worldwide and are trusted by clients of all sizes from small organisations to international brands. As members of an international broker alliance we can support our customer anywhere in the world.

Our market leading technology platform built by our in-house technology team gives us the flexibility to adjust to the needs of our partners whilst providing revenue maximising analysis.

As part of the Romero Group we benefit from over 20 years of knowledge and experience.  As one of the UK’s leading insurance brokerages we hold the highly regarded and sought after ‘Chartered Broker Status’ putting us in the Top 3% of our peers.

MEET THE TEAM

SIMON MABB
CEO

Simon is one of our co-founders and a leading driving force behind the business. His expertise in delivering great customer experience takes him all over the world delivering talks and panel discussions at prestigious ticketing conferences.

ALEX SAARE
CTO 

Alex has extensive experience in software development in the financial services sector, so it’s fair to say he knows a thing or two about tech! He’s always looking to develop solutions that enhance the customer experience, so he’s truly at home heading up our technology team.  

CAT SPENCER
Business Development Director

Cat is a key part of Booking Protect’s Senior Management, leading the Business Development team. With previous experience working in the financial services sector, Cat’s au fait with making sure we’re developing long-lasting, meaningful relationships with our clients and prospects. We’re all about providing a great experience, after all.

VICTORIA ROMERO-TRIGO
Finance Director

Victoria keeps the financial side of the business in order. She helps us to stay on track with our business development plans, making sure we work with the right partners to grow the business and make Booking Protect a success!

ASH BEESON
Solutions Architect Director

Ash is part of our tech team, always updating and developing new technology for our systems so our customers receive the best experience possible. He’s built a career on developing bespoke software solutions for a variety of different sectors, so he enjoys finding new ways to improve the way we work.

VIKKI PADFIELD
Office Manager

Vikki looks after our team and our customers, always ensuring we deliver the service we promise. She’s also our reigning conference queen as Vikki co-ordinates our attendance at several conferences around the world.

CATH HEALY
Business Development Manager

Cath is well known for her customer-centric approach and keen organisation. She makes sure working with Booking Protect is a seamless process, getting clients set up and live with us as soon as possible. She’ll get the job done, and she’ll always do it with a smile!

Abi Ceney
Business Development Manager

Abi provides a warm welcome to all new Booking Protect clients and loves showing them what we can do. From an initial call through to going live, Abi is on-hand to help at every step of the way.

Oliver Calvert
Head of Brand and Marketing

Ollie makes sure the world knows all about Booking Protect. He oversees our in-house marketing agency, which produces all creative output including PR, social media and design. The team are proud of what Booking Protect’s achieved – and Ollie makes sure we let everyone else know how great we are too!

LEAH ARCHER
Team Leader

Leah oversees our refunds team, helping them achieve that all-important 5-star review. A happy team always equals happy customers, so you’ll often see Leah providing the support her team needs to do their best.

Liam O'Sullivan

LIAM O’SULLIVAN
Executive Administrator

Liam connects the Business Development team and our refunds team to ensure our customers receive the best experience possible. He’ll keep a close eye on proceedings to make sure every detail is captured, and all jobs completed. Liam likes nothing more than a job well done!

Rebecca Waller
Refund Administrator

Rebecca’s all about delivering 5-star customer service. She loves liaising with our clients and resolving their queries. Rebecca loves getting customers the refund they deserve, and fully supports Booking Protect’s mission to deliver exceptional customer experience.

Brodie Kersey
Refund Administrator

Brodie helps our clients with any enquiries. You’ll find her organising refunds, solving problems and delivering a great experience for our customers – and always smiling!