ABOUT US

We are a customer focused, technology driven refund specialist, helping our clients increase customer satisfaction while delivering a new revenue stream.

We operate worldwide and are trusted by clients of all sizes from small organisations to international brands. As members of an international broker alliance we can support our customer anywhere in the world.

Our market leading technology platform built by our in-house technology team gives us the flexibility to adjust to the needs of our partners whilst providing revenue maximising analysis.

As part of the Romero Group we benefit from over 20 years of knowledge and experience.  As one of the UK’s leading insurance brokerages we hold the highly regarded and sought after ‘Chartered Broker Status’ putting us in the Top 3% of our peers.

OUR PRODUCT IS UNDERWRITTEN BY A PANEL OF A RATED INSURERS TO GIVE YOU COMPLETE PEACE OF MIND.

We are a customer focused, technology driven refund specialist, helping our clients increase customer satisfaction while delivering a new revenue stream.

We operate worldwide and are trusted by clients of all sizes from small organisations to international brands. As members of an international broker alliance we can support our customer anywhere in the world.

Our market leading technology platform built by our in-house technology team gives us the flexibility to adjust to the needs of our partners whilst providing revenue maximising analysis.

As part of the Romero Group we benefit from over 20 years of knowledge and experience.  As one of the UK’s leading insurance brokerages we hold the highly regarded and sought after ‘Chartered Broker Status’ putting us in the Top 3% of our peers.

MEET THE TEAM

SIMON MABB
CEO

Being one of the co-founders of the business Simon is passionate about customer service and providing an added value proposition to our clients.  Simon leads the Booking Protect team.

ALEX SAARE
CTO 

Alex also co-founded the business and heads the technology team and is passionate about delivering technology solutions to enhance the customer experience.  Alex has extensive experience in software development in the financial services sector.

CAT SPENCER
Business Development Director

Cat heads up the business development team having worked previously in the financial services sector at a senior level.  As well as ensuring we are on top of our client and prospect relationships she is also a key part of the Booking Protect leadership team.

VICTORIA ROMERO-TRIGO
Finance Director

Victoria ensures the financial wheels of the business keep rolling. Victoria likes to ensure that everything is done properly.

ASH BEESON
Solutions Architect Director

Ash manages our back office systems to ensure we have the required business intelligence. Ash has extensive experience developing bespoke software solutions for many different sectors.

VIKKI PADFIELD
Office Manager

Vikki ensures the wheels keep turning with the refunds team and co-ordinates all the conferences worldwide.  Vikki is very keen on the detail and ensuring we deliver the service we promise.

CATH HEALY
Business Development Manager

Cath is a key part of the business development team hand picked for her customer centric approach and organisation skills.  Cath will ensure the job is done and prospects move to live clients as smoothly as possible.

LIAM O’SULLIVAN
Executive Administrator

Liam is key to ensuring nothing is missed and works closely with the business development team and the refund administrators to ensure we deliver our promises.  If you want a job doing Liam is definitely your man.

LISA MELVIN
Refund Administrator

Lisa is one of our key team of refund handlers ensuring we deliver our promises.  Lisa loves nothing more than getting a 5 star review from one of her refunds.

LEAH ARCHER
Refund Administrator

Leah just loves to assist our clients with enquiries and refund issues.  She also loves nothing more than delivering a great customer service experience and receiving a 5 star review.