About Us

About us

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Who are we?

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Booking Protect is a global refund protection specialist, helping our partners to increase customer satisfaction while delivering an additional revenue stream.

Our award-winning team are friendly, professional and passionate about delivering exceptional service. We all know what it’s like to receive a bad experience, and our team go above and beyond to ensure customers always have a great time dealing with us. As an extension of your business, it’s important we reflect your brand and your service in the best possible light.

Booking Protect is an affiliate member of STAR, the Society of Ticket Agents & Retailers, and regularly travel the world meeting industry leaders and delivering speeches on the ticketing industry. We’re excited by the future of customer experience, and how ticketing will evolve.

As part of the Romero Group, we benefit from over 20 years of knowledge and experience. Some of the industry’s leading experts are part of Booking Protect’s team, and we’re proud to be part of one of the UK’s leading insurance brokerages. We hold the highly regarded and sought after ‘Chartered Broker Status’ which puts us in the top 3% of our peers.

Booking Protect is a member of an international broker alliance, enabling us to support customers anywhere in the world. Our product is also underwritten by a panel of ‘A’ rated insurers to give partners complete peace of mind when working with us. So it’s fair to say we know a thing or two about offering a great refund protection product, but we’re also ahead of the game when it comes to customer experience too.

Meet the team

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Get to know just some of the friendly faces behind Booking Protect’s success!

Simon Mabb

CEO
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Alex Saare

CTO
Favourite Things:

Cat Spencer

Business Development Director
Favourite Things:

Victoria
Romero-Trigo

Finance Director
Favourite Things:

Cath Healy

Business Development Manager
Favourite Things:

Oliver Calvert

Head of Brand and Marketing
Favourite Things:

Leah Archer

Team Leader
Favourite Things:

Liam O'Sullivan

Executive Administrator
Favourite Things:

Dale Barfoot

Web Guy
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Matt Dickerson

Creative Artworker
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Keiran Fenwick

Social Media Manager
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Sophie Joelle

Content Manager
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Jody Hudspith

Refund Administrator
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Andy
Romero-Birkbeck

Head of Wellbeing
Favourite Things:

Vikki Padfield

Office Manager
Favourite Things:

Simon Mabb

CEO
Favourite Things:

Alex Saare

CTO
Favourite Things:

Cat Spencer

Business Development Director
Favourite Things:

Victoria
Romero-Trigo

Finance Director
Favourite Things:

Cath Healy

Business Development Manager
Favourite Things:

Vikki Padfield

Office Manager
Favourite Things:

Oliver Calvert

Head of Brand and Marketing
Favourite Things:

Leah Archer

Team Leader
Favourite Things:

Liam O'Sullivan

Executive Administrator
Favourite Things:

Jody Hudspith

Refund Administrator
Favourite Things:

Andy
Romero-Birkbeck

Head of Wellbeing
Favourite Things:

Dale Barfoot

Web Guy
Favourite Things:

Matt Dickerson

Creative Artworker
Favourite Things:

Keiran Fenwick

Social Media Manager
Favourite Things:

Sophie Joelle

Content Manager
Favourite Things:
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The team in action

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Follow us on instagram

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