About Us

Who are we?

Booking Protect, a subsidiary of Cover Genius, is a global refund protection specialist, helping our partners to increase customer satisfaction while delivering an additional revenue stream.

Our award-winning team are friendly, professional and passionate about delivering exceptional service. We all know what it’s like to receive a bad experience, and our team go above and beyond to ensure customers always have a great time dealing with us. As an extension of your business, it’s important we reflect your brand and your service in the best possible light.

Booking Protect is an affiliate member of STAR, the Society of Ticket Agents & Retailers, and regularly travel the world meeting industry leaders and delivering speeches on the ticketing industry. We’re excited by the future of customer experience, and how ticketing will evolve.

We benefit from over 20 years of knowledge and experience. Some of the industry’s leading experts are part of Booking Protect’s team, and we’re proud to be part of one of the UK’s leading insurance brokerages. We hold the highly regarded and sought after ‘Chartered Broker Status’ which puts us in the top 3% of our peers.

We are a member of an international broker alliance, enabling us to support customers anywhere in the world. Our enhanced refund terms are also underwritten by a panel of ‘A’ rated insurers to give partners complete peace of mind when working with us. So it’s fair to say we know a thing or two about offering great refund protection, but we’re also ahead of the game when it comes to customer experience too.

Meet the team

Get to know just some of the friendly faces behind Booking Protect’s success!

Alex Saare

Director, engineering


Business Development Manager

Chris Webb


Liam O'Sullivan

Associate, Partner Growth Manager

Vikki Padfield

Associate, Finance and Operations

Ashley Hocking

Claims Specialist

Gareth Owen

Claims Specialist

Arabella Makin

Claims Specialist