Apply For A Refund If You Can't Make An Event

How it works

Step 1 - Create an account

You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.

Step 2 - Complete your application

Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.

Step 3 - Your refund application is reviewed

Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.

Step 4 - Your application is updated

You’ll be notified immediately once your application has been reviewed. If, following the review, your application is approved, you’ll be given the option to choose between our payment options so that the refund can be received by your preferred method.All refunds are issued within 48 working hours of you providing payment information and should appear in your account within 5 working days.

Ready to get started?

Step 1 - Create an account

You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.

Step 2 - Complete your application

Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.

Step 3 - Your refund application is reviewed

Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.

Step 4 - Your application is updated

Ready to get started?

How it works

How it works

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