How it works

How it works

Step 1 - Create an account
You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.
Step 2 - Complete your application
Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.
Step 3 - Your refund application is reviewed
Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.
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Step 1 - Create an account
You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.
Step 2 - Complete your application
Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.
Step 3 - Your refund application is reviewed
Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.
Previous
Next

PLEASE READ PRIOR TO SUBMITTING A REFUND APPLICATION:

If you’re requesting a refund due to an event been cancelled, or the recent tier changes in the UK mean that you can no longer travel, you will need to contact the event organizer directly to see your options.

Both event cancellation and Government imposed travel bans are excluded within our Terms and Conditions, so we will not be able to process refunds for either of these circumstances. You will need to contact the event organizer directly to assist you further.

For our full up-to-date coronavirus guidance, please see below.