How it works

How it works

Step 1 - Create an account
You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.
Step 2 - Complete your application
Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.
Step 3 - Your refund application is reviewed
Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.
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Step 1 - Create an account
You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.
Step 2 - Complete your application
Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.
Step 3 - Your refund application is reviewed
Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.
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Next

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