Apply for a refund
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How it works

How it works

Step 1 - Create an account
You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.
Step 2 - Complete your application
Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.
Step 3 - Your refund application is reviewed
Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.
Step 4 - Your application is updated
You’ll be notified immediately once your application has been reviewed. If, following the review, your application is approved, you’ll be given the option to choose between our payment options so that the refund can be received by your preferred method.All refunds are issued within 48 working hours of you providing payment information and should appear in your account within 5 working days.
Ready to get started?
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Step 1 - Create an account
You’ll need to create an account with us to enable you to request a refund, upload documents, communicate with us securely and monitor the progress of existing applications.
Step 2 - Complete your application
Fill out our online refunds form. This should take around four minutes to complete and is then assigned to a personal customer service agent who will handle your refund request.
Step 3 - Your refund application is reviewed
Once your application is submitted and assigned to one of our agents, we aim to review it within 48 working hours.
Step 4 - Your application is updated
You’ll be notified immediately once your application has been reviewed. If, following the review, your application is approved, you’ll be given the option to choose between our payment options so that the refund can be received by your preferred method.All refunds are issued within 48 working hours of you providing payment information and should appear in your account within 5 working days.
Ready to get started?
Previous
Next

Booking Protect Limited is registered in England and Wales no 08968744. Booking Protect is an Appointed Representative of JSV Events Limited who are authorised and regulated by the Financial Conduct Authority

Booking Protect Limited,
Romero House,
8 Airport West,
Leeds,
LS19 7ZA

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Customer Champion - Broker

© Booking Protect 2020

PLEASE READ PRIOR TO SUBMITTING A REFUND APPLICATION:

If you’re requesting a refund due to an event been cancelled, or the recent tier changes in the UK mean that you can no longer travel, you will need to contact the event organizer directly to see your options.

Both event cancellation and Government imposed travel bans are excluded within our Terms and Conditions, so we will not be able to process refunds for either of these circumstances. You will need to contact the event organizer directly to assist you further.

For our full up-to-date coronavirus guidance, please see below.

Click here