Blog
We co-wrote a brilliant e-book about improving your relationship with customers.
Unlock this easy-to-follow help guide:
Blog
5 reasons not to process refunds yourself
Are you thinking about processing refunds yourself? Here are our 5 reasons to think again.
Sophie Joelle
November 19, 2019
Blog
Six steps to delivering great customer service
Keep it simple, treat customers with respect and always put yourself in their shoes!
Sophie Joelle
November 11, 2019
Uncategorized
Who is responsible for delivering great customer service?
Your whole team should be responsible for delivering great customer service. Read on for top tips on how to make this happen.
Sophie Joelle
November 10, 2019
Blog
Maximising post-purchase when things go right
So you’ve achieved great customer service. But how do you make sure customers spread the word about your business?
Sophie Joelle
November 9, 2019
Blog
How to turn things around when customer experience goes wrong
How to keep a high standard of customer service even if something goes wrong.
Sophie Joelle
November 9, 2019
Blog
Amplifying customer experience at the purchase stage
At the purchase stage, customer expect a smooth and efficient experience.
Sophie Joelle
November 8, 2019