Blog | Ticketing News And Insight

Six steps to delivering great customer service

Keep it simple, treat customers with respect and always put yourself in their shoes!

Who is responsible for delivering great customer service?

Your whole team should be responsible for delivering great customer service. Read on for top tips on how to make this happen.

Maximising post-purchase when things go right

So you’ve achieved great customer service. But how do you make sure customers spread the word about your business?

How to turn things around when customer experience goes wrong

How to keep a high standard of customer service even if something goes wrong.

Amplifying customer experience at the purchase stage

At the purchase stage, customer expect a smooth and efficient experience.

Maximising your customer experience at the pre-purchase stage

The pre-purchase stage is often considered one of the most important for businesses, but are you thinking about your customer?

What are the stages of customer experience?

Do you know how to deliver great customer service at every stage of their journey?

Putting the experience in customer experience

We discuss the importance of customer experience at every stage of the customer journey.

The real importance of customer reviews

How important are customer reviews, and how can you increase the number of online reviews for your business?

Booking Protect increases reviews by over 70% in just 9 months!

We practice what we preach! Read on to discover the importance of reviews.

Everyone wants something unique…

At the heart of capturing opportunities in today’s consumer economy is the concept that everyone wants to feel like they are getting something unique. This

Sense of place is important

As the experience economy continues to grow in importance to consumers, an important aspect of the experience that can’t be neglected is the fact that

VIP & Exclusive experiences are more popular than ever

I can remember pretty vividly the first time I hear Tom Leykis talk about the lighting in a particular restroom at a luxury hotel in

Consumers buying power is changing

I was recently part of a Twitter interview and one of the things that came up was a question about pricing and market segmentation. This

Consumers want diversity in experience

If you follow along with a lot of commentary, you’ll hear people talking about the “good old days” or “how things used to be” and