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For a long time, customer service has been one of my key areas of focus and finding new ways to deliver great customer service has

I’m not sure that we spend enough time thinking about how we can encourage and create an environment where service is engrained into our organization.

For a long time, I’ve taken the viewpoint that customer service is one of the best forms of marketing any business can invest in. But

When we discuss customer service, a lot of times we end up thinking only about the cost of service, or the people we need to