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Likely one of the biggest trends going down in live entertainment is elevated expectations. In many of the pieces of this series, we have touched

Previously I wrote about how customers demand unique experiences and that could include anything like being able to throw out the first pitch at a

Technology has created a lot of great opportunities for us to connect with people in new and different ways including being able to talk with

Ahead of a trip to Australia in November for the Ticketing Professionals Australia conference with our MD Simon, our friend, Dave Wakeman is taking some

A guest blog from Pauline Smith, Director of Action Fraud Most people assume ticket fraud is easy to spot and will never happen to them. 

As more and more competition jumps into the leisure and entertainment industry, the challenge of getting consumers to pick us has grown exponentially. We aren’t

There are a number of refund protection products on the market today and it can be difficult to know which one fits your needs. While

In today’s ticket-buying market, buyers can become overwhelmed by the number of options that are available to them because there are just more options for

Booking Protect has today announced a partnership with LW Theatres to offer its customers their world-leading refund protection product. The agreement signals the start of

A few years ago, having a working website was good enough. As people were buying more and more online, giving users the option to purchase

Anyone who follows Booking Protect on LinkedIn will tell you that we’re very proud of our 5-star rating on Trustpilot. From (at the time of

Different personalities working towards different priorities; no wonder it’s so tricky to keep a team happy and motivated. Research suggests that only 60% of employees

Emotion is the driving force in every customer decision. Whether it’s choosing which link to click on Google, or which $100,000 car to buy, a

Refund protection specialists, Booking Protect, have signed a partnership with Buxton Opera House, to offer their market-leading service to the venue’s customers. The refund protection

You could have 1000 free Beyonce tickets to give away, but you wont get any takers if your website isn’t fit for purpose. Ok, so