Blog | Ticketing News And Insight

Using reviews to push the customer through the end of the funnel

Anyone who follows Booking Protect on LinkedIn will tell you that we’re very proud of our 5-star rating on Trustpilot. From (at the time of

6 fantastic ways to motivate your team and keep them working towards shared goals

Different personalities working towards different priorities; no wonder it’s so tricky to keep a team happy and motivated. Research suggests that only 60% of employees

Understanding the psychology in the sales funnel

Emotion is the driving force in every customer decision. Whether it’s choosing which link to click on Google, or which $100,000 car to buy, a

Buxton Opera House partners with Booking Protect!

Refund protection specialists, Booking Protect, have signed a partnership with Buxton Opera House, to offer their market-leading service to the venue’s customers. The refund protection

Turning your website into a well-oiled machine: 5 ways to improve the customer journey

You could have 1000 free Beyonce tickets to give away, but you wont get any takers if your website isn’t fit for purpose. Ok, so

Meet the team: Introducing our Business Development Manager, Cath Healy!

On to our third installment of meet the team! So far this week, you’ve met our CEO, Simon Mabb and our CTO, Alex Saare. Now,

Meet the team: Introducing our CTO, Alex Saare

A business is only as good as: A) Its staff B) The technology it uses As a company that’s become world-leading in refund protection through

5 Ways Refund Protection Improves Your Customer’s Experience

It can be easy to think about refund protection in a cut and dried manner. Something like, “We offer it and customers can take it

Meet the team: Introducing our CEO, Simon Mabb

As part of Booking Protect’s 5-star week, we’re introducing you to 5 members of the Booking Protect staff that make this company tick. The first

It’s harder to attend an event at Christmas

The Christmas events calendar is probably already in full swing at your venue. As we edge close to December, plays, gigs, pantomimes, and sporting events

The Tools of Great Service

For a long time, customer service has been one of my key areas of focus and finding new ways to deliver great customer service has

Training Your Service Team

I’m not sure that we spend enough time thinking about how we can encourage and create an environment where service is engrained into our organization.

BP: Improve Service

For a long time, I’ve taken the viewpoint that customer service is one of the best forms of marketing any business can invest in. But

Great service requires the right resources

When we discuss customer service, a lot of times we end up thinking only about the cost of service, or the people we need to