The Booking Protect team have been working remotely since the very start of the coronavirus pandemic. As any one of our partners will know, the team are extremely sociable and friendly people and thrive off developing great relationships with the people we work with. So working from home presented a potential challenge. We’re proud to say our people have excelled and continued to provide the very best service for our customers during the hardest of times.
We caught up with our Business Development Manager, Cath Healy, to find out what remote working life has been like for her during the lockdown period…
Getting used to the routine
One of the hardest things for me was getting into a new routine. I think I’ve got my routine down to a fine art now, though…
I start the morning by doing a quick 20-minute walk to get some steps in before the day starts. It’s been good for motivation when the temptation is there to go from bed to desk to sofa to bed, which isn’t a healthy routine!
I then join a Microsoft Teams meeting with my Booking Protect colleagues. It’s great to see their faces and catch up! I’ve probably had more contact with the rest of the team through working from home than when I was in the office. This is mainly because it’s been essential to keeping spirits up when you could so easily start to feel isolated.
The rest of the morning is spent responding to emails. The focus is on answering client queries and working on projects that have been on the back burner whilst also supporting the accounts and refunds team.
At lunchtime I try to get another quick walk in as I find it helps with the post-lunch crash. I try to eat a nutritious lunch and have even given a bit of baking a go for relaxation. I promise that most of the baked goods get given away to friends though!
Then it’s time to go back to work for the rest of the afternoon. I normally have a call with a client or a prospective client. We’re working with several organisations who are moving their integrations forward in this down time so they can be ready to make the most from offering refund protection when the situation improves. We always try to make everything as easy as possible for our clients and their customers.
Highlight of the week?
On Wednesdays I join the INTIX Weekly Wisdom webinar with over 300 ticketing professionals. It’s a true insight into what is happening both here and in North America. You get a real feel for whether things are improving and get insight into the challenges organisations are still facing. It’s a real community of like-minded folk.
I’m normally very camera shy, so one of the greatest changes for me has been switching my webcam on for video calls with the team, clients and prospects. I hated the thought at first, but now I find it odd if someone else doesn’t activate theirs! It’s been fascinating seeing people in their own lockdown environment.
My favourite things about remote working
- It allows more flexibility to multitask and therefore be more productive
- There’s no commute, so more time is your own
- I can’t forget to take my lunch to work!
- It doesn’t have to be 9 to 5 schedule, so I can better organise my time
What I miss about working in the office
- There’s a lack of interaction with others, so you have to make the effort to call colleagues and stay connected
- It’s easy to get distracted when working from home, but creating a new routine helps
Now you’ve heard from our Business Development Manager, how about reading an article from our Business Development Director Cat Spencer? She discusses all things customer service.