5 ways we’ve responded to the COVID-19 crisis

Take a look at what the Booking Protect team have been working on during the COVID-19 pandemic.

COVID-19 has taken over most of 2020, causing chaos across the globe. We’re proud to work with such a variety of partners, many of whom are live entertainment venues. So we’ve seen first hand the devastating impact the virus has had on such important industries.

As a refund protection partner, we’re also working closely with individuals who’ve been disappointed not to be able to attend events due to the virus. We’re proud to say we’ve continued to deliver  the professional, friendly and empathetic service we’re so well known for – and that’s reflected in our continual excellent reviews on TrustPilot.

So what has the Booking Protect team been working on during lockdown?

1. Transparent T&Cs

We understand these have been tough times for most people around the world. That’s why we’ve been working tirelessly to ensure our partners feel supported by our service. We are completely transparent about how our refund protection T&Cs relate to COVID-19, and worked hard to ensure visitors to our website could easily find the information they needed.

2. Supporting the industry

When the news of COVID-19 broke, the first thing we asked ourselves was: “How can we help the industry?” We turned to our wellbeing partners, We Are Wellbeing, to ask them to collaborate on a wellbeing package we could offer to both new and existing customers. We’re delighted to offer this free package, which includes access to expert webinars and a wellbeing insights survey. This gives businesses in the live entertainment industry a unique opportunity to support their team’s wellbeing, whether they’re returning to work imminently or planning a return later down the line.

We’ve also been supporting the industry by sharing our knowledge with WeWillRecover, an online community that helps organisations as they begin to rebuild, reconnect with their audiences and recover.

3. Keeping our team safe

Our team has worked wonderfully from home. We’ve always been proud of their dedication to our partners and their customers, but working remotely has involved whole new challenges. Our team members Cath and Jody have written blogs on their time working from home during lockdown.

4. Analysing industry trends

We looked at our own data to discover how the industry was beginning to recover following the pandemic. Our research was picked up by the press, too, including Ticketing Business News. We’re still keeping an eye on the industry’s recovery and regularly sharing the latest news and updates on our blog!

5. Delivering great customer service

We understand that COVID-19 has put many plans on hold. Due to a number of unforeseen circumstances, including falling ill with the virus, people have been eligible for a refund if they’ve not been able to attend an event. Despite the challenges faced by our team, they continued to deliver a top notch service. Many customers praised us for this. Here are just a few of these great reviews…

Like so many of our customers, we’re now waiting for the latest government advice and hoping COVID-19 stays under control. For the time being we’re doing all we can to support our partners and their customers.

With new live entertainment shows being scheduled, Staycation holidays booming and 2021 events now going on sale, there’s no better time to begin offering refund protection. Get in touch with our award-winning team for more information.


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