Jody is our professional refunds handler at Booking Protect. We took the opportunity to pitch to her the hard questions and see where she stands on working for Booking Protect as well as how it compares to her experience in a previous insurance brokers.
What is your job role?
Where were you before Booking Protect?
I started as a receptionist in an insurance brokers, I moved my way up through insurance, and finally I was managing an office until they closed, and then I was in commercial insurance for two years before I had my baby.
How did you find Booking Protect?
I was at a point where I was done with my career and looking for something different and I reached out to Cat Spencer, who I knew through my sister, and she gave me a refund handler role here. And I promise I’ve been a good asset to her since.
What’s your favourite part of your role at Booking Protect?
I’ve always enjoyed a customer service role. I look forward to trying to help customers, going that little bit above and beyond for them to get them the result they want. Obviously, it’s been a bit more difficult with COVID, having to deliver more difficult messages but, overall, I enjoy it.
What’s different about Booking Protect?
Everything. Before, when working in a previous corporate environment, their systems and IT were terrible. Coming into Booking Protect its really refreshing to see that the systems work for what you need them to; we’ve got people on hand to change things as and when we need it; and the system is built for us, so from that side of things its really refreshing.
What’s the best festival or live music event you’ve been to?
I’ve not actually been to a festival, but I’m a huge James Arthur fan. I’ve been to see him five times. I’ve seen him at Free Radio, been there once or twice. And his You concert, was I think three, four years ago. I prefer his older material to his newer stuff, but he’s releasing some new songs at the moment so…
What festival or live music event would you like to see?
What’s your proudest theatre performance?
I danced when I was 2 until I was 18. I’ve done pantos, bi-yearly shows. It was mainly ballet, we did contemporary modern dance. I’m used to the stage. My favourite thing I did was take the baby dancers on stage to do some basic moves. I had a bit of a solo ballet in my last show, a mini-dance before everybody else came on – that was my highlight.
What was your first job?
I worked for a really small little café, and I did it from when I was 13, I was table clearing. It was a little old fashioned café in Worcester high street and we used to get the little grannies on the bus and who came to see the cathedral come in for the tea and teacakes.
Where’s the furthest you’ve been away from home?
Been to Disneyland on holiday with the family, but that was when I was really young. A bit more recent, we did a cruise on the Mediterranean, Italy, France that sort of thing.
What was your favourite childhood TV show?
Chucklevision. I’ve actually met the chuckle brothers and got a photo with them. I was only about 8 or 9. They filmed in a school right by our house.
Describe your perfect Sunday?
A little boy giving me a lie in until at least 7-8 o’clock. Going out for a day trip down to the farm or down to the park. And then a nice Sunday dinner, roast dinner to end the day.
Best moment while working at Booking Protect?
It’s a difficult question because I’ve done a lot of my work from home. I think whenever we get a win with the customers, they are the best moments.