The coronavirus pandemic has changed working environments across the world. Businesses have been working tirelessly to ensure employees are set up for remote working, ensuring no disruption to service.
Significant levels of change may cause anxiety for managers and staff members. No sooner have we all become used to remote working before we’re expected back in the office. Will businesses adapt to meet employee demands for flexibility? The “new normal” has certainly put pressure on organisations to be more aware of the benefits of remote working. Na sicher, this isn’t a solution for every business. Any scenario in which the quality of customer service decreases must be reviewed. Let’s face it – remote working isn’t for everyone, and it’s the manager’s responsibility to keep an eye on their team and ensure all tasks are complete and customers satisfied.
To gain a deeper understanding of home working in the ticketing industry, we’ve developed a series of blog posts. Zusammen, our colleagues and partners share their views on flexible and remote working. What will the next few months and years hold for employees within the industry?
Take a look at our blog series
- Serving customers effectively from home – Cat Spencer, Direktor für Marketing und Geschäftsentwicklung
- Working from home tips – Anna Coles and Chloë Hearne, Implementation Consultants, Tessitura Network
- A day in the life – Cath Healy, Business Development Manager
- Prioritising employee wellbeing – Andy Romero-Birkbeck, Founder and Director of We Are Wellbeing
- Starting a new job during lockdown – Jody Hudspith, Refunds Administrator
Download our Remote Working In The Ticketing Industry report
The future of the ticketing industry
It’s interesting to look back on our previous predictions of the future of the live entertainment industry. It’s likely the industry will start to adjust and evolve following the pandemic, with more ticketing businesses open to remote working and flexibility. As long as home working doesn’t impact that all-important customer experience, it’s likely businesses will start to introduce flexible options as part of its employee benefits package.
Do you want to share your working from home experiences with us? Our Instagram DMs are always open.