Cookie Policy

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us to remember your, preferences and analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does Booking Protect use?

Generally, our cookies perform up to four different functions:

1. Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Common uses for this type of cookie include:

• storing information so that shopping baskets can be provided
• storing information for e-billing
• allowing users to log in or access private areas of a site
• These cookies only last for a single browsing session – when you leave our site, they are removed.

2. Performance cookies

These cookies help us to monitor and improve how our website works.

Common uses for this type of cookie include:

• collecting information about which pages visitors go to most often noting if visitors get any error messages from web pages
• understanding which links visitors like to follow (including adverts) and which they choose not to.
• The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

3. Functionality cookies

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so that we can improve it.

Common uses for this type of cookie include:

• providing you with local information, such as health providers in your area
• remembering how you like to use our site, such as what text size you like or what media software you use
• remembering what topics you’re interested in so we can provide you with related products, services and information.
• The information we store in these cookies is encrypted so that only we can read it.

4. Analytical/performance cookies

These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

The cookies and/or personal information we collect are as follows:

Google Analytics:

We use google analytics to monitor the performance of our web site

Google Tag Manager:

We use Google Tag Manager to track advertising performance from pay per click (PPC) advertising.

Salesforce/Pardot:

We use Salesforce with Pardot as our CRM and sales tool which collects information on how you have navigated around our website and interacted with email communication from us.

Call recording system:

TIM (Tri Line) to record all telephone conversations

Banking Arrangements:

We use the ‘Bankline’ portal provided by our Bankers National Westminster Bank Ltd, AccessOptima provided by Citizens Bank and TransferWise to manage refund payments.

Amazon Web Services (AWS):

We store and process information using AWS and this may store information to ensure our website performs correctly.

Microsoft:

We use Microsoft for our email communications and to process data for reporting purposes.

LiveChat Inc:

We use LiveChat to provide an instant messaging system to our customers.

SolarWinds Worldwide, LLC:

We use SolarWinds Loggly platform to record transactional, operational and error logs.

MongoDB Inc:

We use MongoDB to store and process information using the AWS infrastructure.

Does anyone else use cookies on the Booking Protect website?

We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our websites.

The first time you accessed our website you should have seen a pop up which explained that by continuing to access our site, you are consenting to our use of cookies. However, if you do wish to disable our cookies then please follow the instructions on our “How to Manage Cookies” section.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

Do we track whether users open our emails?

Our emails may contain a single, campaign-unique tracking pixel to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails in plain text rather than HTML.

More Information

More detail on how businesses use cookies is available at www.allaboutcookies.org.

How to manage cookies

As we explain in our Cookie Policy, cookies help you to get the most out of our websites.

If you do disable our cookies you may find that certain sections of our website do not work. For example, you may have difficulties logging in or viewing articles.

How to disable behaviourally targeted advertising cookies

If you are concerned about behaviourally targeted advertising cookies (which serve you advertisements based on your use of Booking Protect and other websites), users based in the European Union can visit www.youronlinechoices.eu and users based in the US can visit http://www.aboutads.info/choices/ to opt out of these third party cookies.

The above websites are not Booking Protect sites and we are not responsible for their content or any interaction you may have with them outside of www.bookingprotect.com.

How to enable and disable cookies using your browser:

Google Chrome

• Click the wrench icon on the browser toolbar
• Select Settings
• Click ‘Show advanced settings’
• In the “Privacy” section, click the ‘Content settings’ button
• To enable cookies in the “Cookies” section, pick ‘Allow local data to be set’, this will enable both first-party and third-party cookies. To allow only first-party cookies pick ‘Block all third-party cookies without exception’
• To disable cookies, in the “Cookies” section, pick ‘Block sites from setting any data’

Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Microsoft Internet Explorer 6.0, 7.0, 8.0

• Click on ‘Tools’ at the top of your browser window and select ‘Internet Options’
• In the options window navigate to the ‘Privacy’ tab
• To enable cookies: Set the slider to ‘Medium’ or below
• To disable cookies: Move the slider to the top to block all cookies

Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.Microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

• Click on ‘Tools’ at the browser menu and select ‘Options’
• Select the Privacy panel
• To enable cookies: Check ‘Accept cookies for sites’
• To disable cookies: Uncheck ‘Accept cookies for sites’

Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Opera

• Click on ‘Setting’ at the browser menu and select ‘Settings’
• Select ‘Quick Preferences’
• To enable cookies: check “Enable Cookies”
• To disable cookies: uncheck “Enable Cookies”

Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: www.opera.com/browser/tutorials/security/privacy/.

Safari on OSX

• Click on ‘Safari’ at the menu bar and select the ‘Preferences’ option
• Click on ‘Security’
• To enable cookies: In the ‘Accept cookies’ section select ‘Only from site you navigate to’
• To disable cookies: In the ‘Accept cookies’ section select ‘Never’

Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

All other browsers

Please look for a “help” function in the browser or contact the browser provider.

We reserve the right, at our discretion, to amend this policy at any time. Please read this Cookie Policy carefully and re-visit this page from time to time to review any changes that may have been made.