As the coronavirus situation is constantly evolving, we’re updating our guidance to let you know how we’ll handle refunds based on questions you’ve been asking. All the information below is based on our core terms & conditions and does not change them in any way.
If you are displaying symptoms of coronavirus, the current advice is to be tested as soon as possible. Following a test, the below conditions apply based on your results:
We unfortunately cannot issue refunds where you choose not to attend an event because you are concerned about catching coronavirus or where the event is cancelled.
If you have not been made redundant or put on notice of redundancy when the booking is made, then your refund will be paid in the event of you being made redundant. Furlough is not considered as notice of redundancy, meaning you can safely purchase tickets and remain protected if you are furloughed.
Our terms & conditions exclude Government or Government agency travel bans as follows: “you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.” Therefore if an event is due to happen whilst a ban on travel is in place then we’re not able to issue a refund, irrespective of your reason for claiming.
If you are unable to attend a booked event due to the government imposing additional social distancing measures and banning larger groups from meeting socially indoors or outdoors, we are unable to issue a refund.
All protection offered above is given subject to the event going ahead as planned.
We unfortunately cannot pay refunds where an event does not go ahead as planned.