Welcome to our Partner Page!
We hope this page helps you gather a good understanding of refund protection and how our partnership with SuperControl can bring great value to both your business and your guests.
Having partnered with SuperControl for over 6 years, we’ve perfected the process of activating refund protection, making it a seamless and hassle-free experience for you. Once you enable XCover, our award-winning global distribution platform, via our existing integration with SuperControl, we’ll deal with all aspects of the refund process, taking all the hassle away from you. Plus, you’ll earn additional revenue on every sale of XCover Refund Protection.
XCover (formerly Booking Protect) is owned by Cover Genius, a leading insurtech for embedded protection that was recently ranked #1 in the Financial Times list of fastest-growing companies and counts among its partners Booking.com, Ryanair, Turkish Airlines, Wayfair and many more.
Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its claims handling and customer support.
The product we provide gives guests the opportunity to add protection during their booking process which then enables them to request a full refund from XCover should they, or anyone in their party, be unable to attend due to unforeseen circumstances. Our platform is also available in 40+ languages and supports 90 currencies.
Guests will be presented with the option to purchase refund protection during the online booking process and on the payments page.
The XCover Protection fee is automatically calculated as a % of the booking value, as seen in the screenshot below.
The guest makes an informed decision on whether they’d like to purchase protection or not.
If yes, the guest continues through the booking journey as normal and pays the XCover Protection fee directly to you.
The guest is then immediately protected should the worst happen and they are forced to cancel their booking.
The cost of refund protection will always present during the online booking process along with a copy of our Terms and Conditions, and the guest will always have to make a yes/no informed choice on whether they want to purchase refund protection before being able to complete their booking.
If a guest purchases protection, they go through the booking process as usual and pay the XCover Protection fee directly to you.
Our product is designed to complement your own terms and conditions.
In the event of a refund, your guest submits a refund application directly through our digital refunds platform and we handle the whole process.
We aim to process 95% of claims within 3 days.
Yes, if a guest changes their mind, the protection can be cancelled and refunded within 14 days of the purchase date (cooling off period).