Benefits to your customers

Working with
Booking protect

Working with booking protect

Offering refund protection during the ticket sales process is a great way to impress your customers.

Buying with confidence

Buying non-refundable tickets can be a risk. Customers can eliminate this by opting to purchase additional refund protection. This means customers are more likely to go ahead with a purchase. They’ll also have a positive experience with your organisation as you’ve offered them the flexibility and security they need.

Exceptional experience

Our award-winning customer service team is tasked with handling each application within 48 hours – meaning your customers are never left waiting or worrying.

Personal service

It’s true that we’re a tech-focussed business, but people will always come first. We handle all refund applications in-house, so we can be certain our team are trained to deliver the high level of service your customers have come to expect from your brand.

Our technology is easy to use

We handle refund requests efficiently, fairly and empathetically. Our simple digital form takes less than five minutes to complete, before a personal customer service agent liaised directly with your customer about the process.

Flexibility

Our product is designed to help customers feel confident in their ticket purchase. That’s why we offer customers the opportunity to apply for a refund up to 45 days after the start of a booked event. Our team handles everything in-house, too, so customers can be assured that they’re dealing with a real person who’ll be empathetic towards their individual situation.

We’re global

We work with partners and their customers across the world. So we’re experienced in providing exceptional customer service in all languages and currencies.